★★★★★
My TOZER team were on time, courteous, put down and taped floor mats, tidied up and swept the floor when finished. They explained what was happening and answered my questions.
For business
Commercial air conditioning Newcastle & the Hunter
Shops, offices, hotels, restaurants and public buildings, designed around how the space trades and maintained on a schedule that keeps it trading. Talk to the people who will actually do the work.
- Family-run
- Written proposals
- Lic AU13377
6regions covered
30+yrseach on the tools
3brands we are warranty agents for
10,000+installs completed
Commercial
Designed for
how the space trades
A café full of ovens and people, an office with forty screens, a supermarket with open fridges and a hotel with a hundred rooms all put very different loads on an air conditioning system. Commercial work is about designing for the real load, then keeping the system running in trading hours.
TOZER does commercial air conditioning across Newcastle and the Hunter alongside the residential work. Greg and Drew both came up through the trade on commercial and industrial systems, and Greg or Shaun do the plan reviews and site inspections for commercial jobs.
That matters because the design decisions are where commercial jobs are won or lost: outdoor units placed where they can be serviced without a crane, zoning that matches how the tenancy is used, and equipment chosen for parts availability and service life rather than the lowest tender price. We put it all in a written proposal you can take to your landlord, your builder or your board.
- Supermarkets, offices, hotels, restaurants, cafés and public buildings
- New fit-outs, replacements of tired systems, and additions to existing plant
- Ducted, cassette, bulkhead and multi-head systems, plus commercial refrigeration
- Scheduled maintenance programs set around your trading hours
Who we work with
Premises we
know well
Every building has its own problem to solve. These are the ones we solve most often.
Shops and supermarkets
Big open floors, doors that never close and refrigeration adding heat all day. Systems sized for the real load, with refrigeration handled by the same team.
Offices
Zoned for meeting rooms, open-plan floors and the server cupboard that never switches off. Quiet indoor units and controls the office manager can actually use.
Hotels and accommodation
Room-by-room control, systems guests cannot hear, and a maintenance schedule that works around occupancy so a failed unit never costs you a booking.
Restaurants and cafés
Kitchen heat, packed dining rooms and short windows for any work. Designed for the load, installed between services, and maintained before the summer rush.
Public and community buildings
Halls, clubs, clinics and council facilities with compliance to meet and a committee to report to. Written proposals, tidy paperwork and long-life equipment.
Commercial refrigeration
Cool rooms and commercial refrigeration for food businesses, serviced by the same refrigeration mechanics who look after your air conditioning.
Maintenance programs
Serviced before it fails,
not after
A commercial system that fails in trading hours costs more in lost business than any service visit. A scheduled program is how you stop that happening.
We set the interval to suit the equipment and how hard it works, from quarterly visits for a busy restaurant to twice a year for a small office. Each visit runs the same full service checklist we use everywhere: coils, filters, drains, refrigerant, motors, controls and safeties, with the system run on heating and cooling.
You get a written record after every visit, which is what your landlord, insurer or franchise auditor asks for. Faults found on the day are reported with a price before anything is done, so you decide what happens next.
- Visits scheduled around your trading hours
- Written service record after every visit
- Faults quoted before they are fixed
- One service desk, one number, for the life of the plant
Our approach
Six steps,
every single job
One tenancy or a whole building, the job runs the same way, from the drawings to the handover.
Designed off the plans
Fit-outs and new builds are sized from your drawings and equipment list. On an existing building, Greg or Shaun inspect the roof, power, plant positions and how the space is used.
A written proposal
The system, the equipment, the price, what is included and the timing, in writing and ready for your landlord, builder or board. If it is not in the proposal, you will not be charged for it later.
Booked around your program
Install dates are planned from the start around your builder’s program or your trading hours. New units and ducting come from our own Beresfield warehouse, not a supplier’s delivery run.
Installed by our own crews
Trained in-house, in TOZER uniform, working around the other trades or around your customers. Neat penetrations, sealed and capped, and the site left clean before the van leaves.
Commissioned and checked
Every system is run on heating and cooling, pressures and temperatures checked, and signed off against our completion checklist before we hand over the controls.
Backed after handover
TOZER’s workmanship warranty on top of the manufacturer’s commercial warranty, honoured by our own service department. Call the same office that installed it.
What we stand for
We’re not comfortable
until you are
Honest advice
Free, whether you buy from us or not. If the system you asked for is the wrong one for the building, we will tell you and show you why.
Our own people
Installers and service technicians trained in-house and employed by TOZER. The crew that quotes, installs and services your system all sit in the same building.
Stocked, not waiting
Our own warehouse at Beresfield holds the units and ducting, so installs are booked against stock on the shelf, not a supplier's delivery run.
Local, answered by people
A local number for every region, answered in our Beresfield office by Lee and the service desk. You get a person who knows the job, not a queue.
Preferred warranty agents for
Not just the brands we sell: the brands that trust us to honour their warranties. We also install Mitsubishi Electric. Compare the brands.
Commercial questions
What owners and
managers ask
The questions that come up on almost every commercial site visit.
Request a site visitCan you work outside trading hours?
Yes, that is normal for commercial work. Installs and maintenance in shops, restaurants and hotels are usually scheduled early, late or on days the premises are quiet, and we plan the job around it from the start rather than surprising you with it.
Do you work with builders and shopfitters on new fit-outs?
Yes. On a fit-out we work from the drawings with your builder or shopfitter, design the system to suit the tenancy, and coordinate the install around the other trades. Greg or Shaun are the point of contact throughout, so the person who quoted the job is the one you deal with.
Can you take over maintenance on a system someone else installed?
Yes. We start with a full inspection so we know what we have inherited, give you a written report on its condition, and then put it on a schedule. Most commercial plant in the Hunter is a brand we know well and can service properly.
Will the system cope with our kitchen or our fridges?
Only if it is designed for them. Cooking equipment and open refrigeration add a lot of heat to a space, and a system sized like an office will never keep up. We work out the real load from the plans and the equipment list, then check it on site, before we size anything.
How do you handle warranties on commercial equipment?
Commercial equipment carries the manufacturer's commercial warranty, and on top of that you get TOZER's own workmanship warranty on the installation. As warranty agents for Daikin, Fujitsu and Panasonic, we handle claims on those brands directly.
Do you do body corporate and strata work?
Yes. Common-area systems, individual lots and the paperwork the strata manager needs. Bring the by-laws and any existing service records to the site visit and we will tell you what is workable.
★★★★★
The word
around town
Real reviews from real jobs, via Google and Facebook.
★★★★★
Advice was honest. Quick service. Installers were excellent at their job including tidiness, friendliness and caring manners. Many thanks.
★★★★★
Quick and efficient service, very friendly installers. Happy to recommend Tozer Air to anyone wanting any type of air con or electrical work.
★★★★★
A highly professional company with trustworthy, hard working tradesmen.
★★★★★
A professional company who care about their customers. Everyone we have dealt with has been extremely professional and courteous. We have no hesitation in recommending Tozer.
★★★★★
I can think of no other tradesmen who were so professional yet attentive to every issue individual to my situation. From first phone call to completion, TOZER were absolutely superb.
★★★★★
Very professional from sales to installation. Never dealt with a company so determined to ensure one hundred percent customer satisfaction.
Local everywhere you are
Areas we
service
A local number for every region, answered by our own office, not a call centre. Two showrooms: Beresfield and Morisset.
Commercial enquiries
Let’s look
at your premises
Send through the drawings or book a site visit. Greg or Shaun will go over the plans and the space, and give you a written proposal. No obligation, and free advice either way.
Call 02 4951 4522
or email comfort@tozerair.com.au
- Plans and site checked by Greg or Shaun
- Written proposal for your landlord, builder or board
- Maintenance programs set around your trading hours